FAQ
Print Questions
- Q: What sizes of print are available to buy?
A: Each print varies in size depending on the proportions of the original work.
All prints are available in 2 sizes and actual dimensions in CM can be found
by viewing the specific painting in the gallery.
- Q: Can you supply a frame?
A: No, frames are not supplied. In our experience peoples taste in frames varies too greatly
for us to implement this option.
- Q: Why is there typing over the paintings in the gallerys?
A: This is a watermark to deter illegal copying of our paintings. Purchased prints will
not have this writing on them.
- Q: Does the size of the print specified include a white border?
A: No, the print sizes specified on the site are the exact dimensions of the painting.
However, all prints have a white border of 1.50cm each side.
- Q: Is it possible to purchase the original painting?
A: Not ordinarily, but if this is something you wish to do please contact us through our
online form and state which painting you are interested in and we will check availability.
Postage & Packing Questions
- Q: How will my print be packaged?
A: Prints are wrapped and despatched in solid cardboard tubes to offer the best protection
during transit.
- Q: Do you ship anywhere in the world?
A: Yes, we can ship to most countries and we use a recorded delivery service. Just
select "International" as the shipping location when adding a print to your shopping basket.
- Q: How are shipping charges calculated?
A: Shipping charges are calculated per order. e.g. the cost of shipping is the same if you order
1 or 10 prints.
Payment Questions
- Q: Will my online payment be secure?
A: Yes, payment is made through the Paypal facility which has a secure connection to enter your details.
- Q: What methods can I use to pay for the print?
A: At this moment we only accept payment through credit / debit card.
- Q: I added more than 1 print to my basket but when I went to checkout Paypal only displays 1 item?
A: This is nothing to worry about. When you take your basket to checkout it takes all your
purchases as 1 item. As long as you have reviewed the items in your basket before going to
checkout and the final payable amount is correct all of your purchases will be ordered correctly.
- Q: Is my order refundable?
A: Due to the nature of the product we are not able to refund an order unless there has been
an error made on our part e.g. you received the wrong print.
